Privacy Policy
At Created By James, your privacy is of the utmost importance. Our goal is to be transparent about what information we collect, as well as how we use, share, and retain that information. This Privacy Policy explains our privacy practices for CreatedbyJames.com in both traditional and mobile browser formats..
Throughout this policy, the term “Services” will refer collectively to our website. This policy applies to our registered buyers (“Buyers”), as well as those who purchase items and/or services without an account (“Guests”), and anyone else who visits our website or uses our Services. If you choose to share information with third party entities with reference to our Services, then this policy does not apply.
Information That We Collect and Receive
General Location Information We collect your general location information for things like tailoring our Services to your location, to estimate shipping costs, and for security, sanctions and fraud prevention purposes. This information includes:
● IP addresses and other information like your zip or postal code, to estimate your general location (e.g., country, state, or city)
● The general location you set in your regional preferences on the Site
● We collect your precise geo-location where you have given us permission to do so through your device-based settings.
● Your precise geo-location collected from your device.
How We Use Your Information and Our Legal Basis
To promote the safety, security and integrity of our Services We process certain information and apply automated processing techniques and/or manual (human) review to verify accounts and related activity, to find and address violations of our Terms of Use and applicable policies, to investigate suspicious activity, to detect, prevent and combat harmful, unsafe, or unlawful behavior, including fraud, to detect and prevent spam and security issues, and to maintain the integrity of our Service.
● Customer Public Profile Information
● Customer Account Information
● Browser and Device Information
● Customer Support Information
● Information from our Payment Processors
To provide support and resolve order issues We use your information to respond to requests for support (via the Site, or email) and to respond to customer care and other inquiries.. We may also use your information to resolve any cases, order issues, or dispute(s) .
● Service Usage Information
● General Location Information
● Customer Support Information
● Messages Information
To comply with other legal and regulatory obligations Created by James may also use, access, preserve, or release your information in response to legal requests, like search warrants, court orders, production orders, regulatory requests, or subpoenas. We also may do so to comply with our legal and regulatory obligations, including in response to lawful requests by public authorities (including tax authorities) and to meet legitimate national security or law enforcement requirements. Examples of applicable laws that could give rise to an obligation requiring us to process and/or disclose your information include: Civil, commercial, criminal, consumer protection, and litigation matters: where we are in receipt of an order to disclose information or a regulatory inquiry (e.g. under the Irish Competition and Consumer Protection Act 2014, the Consumer Rights Act 2022, or the Liability For Defective Products Act, 1991) or where we have a legal obligation to disclose data to a law enforcement body. Corporate and taxation matters: to comply with our corporation and taxation obligations, such as those under the Irish Companies Act 2014, the Taxes Consolidation Act 1997, Council Directive (EU) 2021/514 (“DAC7”), and the Internal Revenue Service code. Regulatory matters: to comply with our regulatory obligations, including as an e-commerce platform arising under the P2B Regulation, the Digital Services Act, and similar regulations. The categories of information depend on the specific circumstances of each request or obligation. Only the information necessary to comply with the relevant legal obligation will be processed. Depending on the circumstances, it could include the following:
● General Location Information
● Browser and Device Information
● Messages Information